Privacy Policy for Love Ya Apps
Effective Date: June 4, 2024
At Love Ya, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data across our three applications: Love Ya Corporate Catering, Love Ya Restaurant, and Love Ya Delivery.
1. Information We Collect
Personal Information:
- User Information: Name, email address, phone number, payment information, and delivery address.
- Restaurant Information: Restaurant name, contact information, business address, and payment details.
- Delivery Information: Driver's name, contact information, vehicle details, and payment information.
Usage Data:
- Information on how you interact with our apps, such as access times, pages viewed, and app performance data.
Device Information:
- Details about the device you use to access our apps, including IP address, operating system, and browser type.
Location Data:
- With your permission, we collect precise geolocation data to facilitate order deliveries and provide relevant services. This location information is logged for security purposes and to enable other app functionalities, such as providing information on nearby restaurant offers.
2. How We Use Your Information
To Provide Services:
- Process and manage orders for corporate catering, restaurant services, and deliveries.
- Facilitate communication between users, restaurants, and delivery drivers.
- Ensure secure payment transactions.
To Improve Our Services:
- Analyze usage data to enhance user experience and app functionality.
- Conduct surveys and gather feedback to better understand user needs.
To Ensure Safety and Compliance:
- Verify identities and prevent fraudulent activities.
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, app analytics, customer support, and other operational services.
- Business Partners: Restaurants and delivery drivers to fulfill orders and services.
- Legal Authorities: When required by law or to protect our rights and interests.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure.
5. Your Choices
Account Information:
- You can update your account information through the app settings.
- You may request deletion of your account by contacting our support team.
Location Data:
- You can disable location services through your device settings, but this may affect app functionality. If you provide us with permission to use your device’s location information, we will log this location information for security purposes and to enable other functionalities within the App, such as providing information on offers from nearby restaurants.
Marketing Communications:
- If you agree to receive “push notifications” through the App, you consent to receiving “pushed” commercial messages from us and other notifications related to your orders. You can unsubscribe from these notifications at any time through your mobile device settings or through the App.
6. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes through the app or via email.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Love Ya Support Team
Email: hello@loveya.food
Address: 33 Bykool Ave, Kingsgrove NSW 2208, Australia
Any personal information that we collect from you through the App will be handled by us in accordance with our Privacy Policy.
By using our apps, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Love Ya with your personal information.
